Attention: All guests and members of Geronimo Hospitality Group
Re: Reopening Dates and Health & Safety Policies
Updated: May 22, 2020
REOPENING DATES
Carryout and curbside pickup currently available at all restaurants with the exception of Bessie's Diner. Reopening of facilities for each GHG brand listed below:
BELOIT, WISCONSIN
· Beloit Club - Golf course: now open, Standard Tavern: TBD, Pool: TBD
· Bessie's Diner (Janesville) - May 23 @ 6 a.m.
· Blue Collar Coffee Co. - now open
· Eclipse Event Center - now open
· Hotel Goodwin - now open
· Ironworks Golf Academy - now open · Ironworks Golf Lab - closed during Ironworks campus construction
· Ironworks Hotel - now open
· Lucy's #7 Burger Bar - May 23 @ 11 a.m.
· Merrill & Houston's Steak Joint - May 22 @ 4:30 p.m.
· The Rooftop at Hotel Goodwin - May 23 @ 5 p.m.
· truk't - May 23 @ 11 a.m.
· Velvet Buffalo Modern Italian - May 22 @ 5 p.m.
DELAFIELD, WISCONSIN
· Bark River CrossFit - now open
· be FITNESS - now open
· Blue Collar Coffee Co. - now open
· Delafield Hotel - now open
· I.d. - Restaurant: now open
· Impact Sports Academy - now open
INDIANAPOLIS, INDIANA
· Ironworks Hotel - now open
HEALTH & SAFETY POLICIES
As always, the health and wellness of our guests and members is our top priority.
In response to the Coronavirus (COVID-19) we would like to personally assure you that you will continue to receive the benefits of our highest standards and reputation when it comes to the cleanliness and safety, of all our guests and associates, at all our establishments.
We look forward to re-opening our facilities in accordance with city and county health orders and guidelines, and have worked hard to create a process that will keep everyone safe. Here’s what we’re doing.
At Our Restaurants:
DINING ROOM SETUP
Tables will be placed six feet apart
No more than 6 guests will be sat per table
Two bar stools will be left empty between customers not in the same party
Chairs/Tables will be cleaned & sanitized after every use
Single-use or digital menus will be used until further notice
All silverware will be rolled and stored in a sealed plastic bag
Tables will not be pre-set until further notice
SANITATION PRACTICES
Employees will wash hands every 30 minutes
Increased frequency of bathroom sanitation
Increased frequency of disinfecting tables, bar tops and other high-touch surface areas
IF YOU ARE SICK
Customers who are sick or showing symptoms of COVID-19 will not be allowed inside any Geronimo Hospitality Group restaurants
At Our Club & Fitness Facilities:
GYM SETUP
Stationary equipment will be spaced 6ft apart
Class sizes will be limited to nine people (be FITNESS) or 10 people (Bark River CrossFit)
Registration for class required
Steam rooms, saunas, basketball court and pool will remain closed until further notice
Childcare at gyms closed until further notice
GOLF CLUB
Reservations are required for golf tee times
Tee Times are REQUIRED in advance, preferably 24 hours in advance
Tee times begin at 8 a.m. Online tee times are not currently available
Golf cars are being disinfected before and after each use
One rider per cart, unless living in the same household
SANITATION PRACTICES
Our staff has deep cleaned entire facility, and will regularly disinfect all surfaces and equipment
Guests encouraged to maintain 6 feet social distance from other members or staff
Equipment will be disinfected after each class
Individual sanitation stations will be set up throughout the facility
Towels will be available upon request only
Shared amenities not provided until further notice (hair dryers, hair styling tools, toiletries, etc.)
IF YOU ARE SICK
Members and guests who are sick or showing symptoms of COVID-19 will not be allowed inside any Geronimo Hospitality Group club or fitness facilities.
At Our Hotels:
CLEANING & SANITATION:
Cleaning & Sanitation standards have been developed with the guidance and information provided by local health departments and government requirements and/or recommendations
EPA approved cleaners and disinfectants are being used throughout our properties
Increased frequency of property-wide cleaning and disinfecting with extra focus on high-touch surfaces and public areas such as the front desk, elevators, door handles, public bathrooms, and guest room keys
GUEST & EMPLOYEE HYGIENE:
Hand Sanitizing Spray is being provided to every guest at check-in.
Hand Sanitizing Stations are readily available throughout the property – at the front desk, in the restaurant, public restrooms, elevators and back of house
Our teams are trained on the importance of proper and frequent hand washing and will be taking precautions to provide a safe environment for our guests
SOCIAL DISTANCING:
We highly advise our guests to practice physical distancing by standing at least six feet away from other groups
Please be mindful of elevator occupancy
Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible
GUEST ROOMS:
Guest room keys are not issued to more than one guest until properly sanitized
Rooms will remain unoccupied for 24-hours between guests to allow for thorough cleaning and sanitation. (*Based on Availability)
Please utilize your Do Not Disturb door hanger if you do not wish for daily housekeeping service
In-room periodicals have been removed and are available in our Main Lobby or can be delivered, without contact, to your room upon request
We have implemented a sanitation seal on mini bar refrigerators to communicate that mini bar items have been sanitized. If the seal reads void, please contact a Guest Service Representative at the front desk for assistance
ROOM SERVICE & GUEST REQUESTS – No Contact Delivery
All restaurant room service orders and guest requests will be delivered to the door
To minimize contact, our team will knock to notify guests of delivery.
Restaurant menus are available on our website or by contacting a Guest Service Representative for a fresh, unused copy of the menu
AMENITIES & SERVICES
The health and safety measures we are following mean that some of our services and amenities may differ from what is detailed online or be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details
Given these unique circumstances, we remain committed to offering you flexible options with your bookings, and your existing and new reservations. If you need to adjust reservations through one of our establishments, please contact them directly and they will be happy to assist you.
We thank you for your loyalty and support and we look forward to the opportunity to continue serving you. If you have any questions, please don’t hesitate to reach out to us at info@geronimohospitalitygroup.com, or communicate directly to any of our staff members.
Thank you,
Rob Gerbitz
President & CEO, Geronimo Hospitality Group